Exchange And Refund Policy

We want you to be happy with your purchase and we apologize if it is not. We would be most happy to provide only exchanges for all items purchased from us if the following conditions are met within 2 days of date of delivery:

• You need to raise exchange request by raising the exchange ticket by clicking the get help button (under Actions in your orders panel with valid reason of exchange and images of the product stating the reason of exchange within 2 days of delivery.
  
• All items must be in their original packaging with product tags intact
  
• Originals receipts would need to be included
  
• All items would need to be purchased originally from The Crochet Box
  
• Refunds are not acceptable for any reason only exchanges are possible that too 1 time for sending return back to us the process is given below
  
  If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Return Procedure for exchanging item :-

• Firstly you need to go to your orders tab and click on Get Help next to your order under the actions heading and raise the ticket for exchange

You can book porter or send via courier and send the screenshot of the courier slip and package sent back to us at the below address :

The Crochet Box
Basement ,SCF 16,
Sector 11 B,
Faridabad, Harayana
Pincode – 121006
Phone No. +91 9958006997

As the product arrives to our warehouse we will process the exchange request for your order after verification of the product
OR
Else if you want to raise a pickup from us ( Only for India ) you can Raise a pickup by buying pickup service For 150 Rs from below link :

Disclaimer : 

• Our customer care executives will never call you to ask your credit/debit card number, CVV number, OTP etc.
  
• We will never ask you your ATM pin or your online Password.
  
• We will never share your details with anyone, without your prior consent.
  
• By purchasing the product of The Crochet Box , you are fulfilling and agreeing to all the terms & conditions of  The Crochet Box
  
• The terms and conditions on the website are constantly changed and updated without prior notice. You are recommended to review the site regularly for updates. It will be taken for granted for the consistent users & the ones that place an order with us, that they have accepted the terms & conditions along with the changes.